Shipping & Exchange

​Local Shipping

Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 3 weeks of placing your order, you can contact [email protected] for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.

Online Order Cancellation Policy

At Two2Guys, we understand that circumstances may arise where you need to cancel your online order. We strive to provide a seamless shopping experience, including accommodating cancellations whenever possible. Our cancellation policy is designed to be fair and transparent, ensuring clarity for our valued customers:

1. Cancellation Window: You may cancel your order within 24 hours of placing it. This window allows for flexibility while also ensuring that our team can promptly process your request.
2. Cancellation Process: To cancel your order, please contact our customer support team via email or phone. Provide your order details, including the order number and the reason for cancellation, to expedite the process.
3. Refund Procedure: Upon successful cancellation within the specified timeframe, a full refund will be issued to your original payment method. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution's processing times.
4. Exceptions: Once your order has been processed for shipping, it cannot be cancelled. In such cases, please refer to our Returns and Exchange Policy for further assistance.
5. Communication: We prioritize clear communication throughout the cancellation process. Our customer support team is available to address any queries or concerns you may have regarding your cancellation request.
6. Policy Updates: Two2Guys reserves the right to modify or update the cancellation policy at any time. Any changes will be communicated through our website or directly to customers as applicable.

We value your trust in Two2Guys, and we are committed to providing exceptional service at every step of your shopping journey. If you have any questions or require assistance regarding your order cancellation, please don't hesitate to reach out to us. [email protected] 

Shipping to Multiple Addresses We are currently not offering shipping orders items to more than one address on a single online order. 
Shipping charges apply for each individual order address. The shipping charged is based on the method chosen of the total items being shipped to a specific location.

International Shipping

We send most international packages via UPS. You can see the total landed cost (included duties and taxes) at checkout. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Two2guys Company have no control over these circumstances. 

Refunds +  Returns + Exchanges

At Two2Guys, all of our products are carefully inspected and checked before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if we get perfect proof of damage and submitted to Two2Guys within 5 days of delivery. You may also exchange your product for another candle or product of the same size and price within 10 days of purchase. The buyer is responsible for shipping cost on all return items. In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 10 days of delivery. Please contact us at [email protected] for further details.

Return Process Steps:

1. Initiate Return Request: If you wish to return a product in accordance with our return policy, please contact our customer support team to initiate the return process. Provide your order details, including the order number and reason for return, to expedite the process.
   
2. Packaging Preparation: Carefully pack the item(s) you wish to return in their original packaging, ensuring they are securely protected to prevent damage during transit. Include all original accessories, tags, and documentation that came with the product.
   
3. Shipping Arrangements: Once your return request is approved, you will receive instructions on how to ship the item(s) back to us. Use a reliable shipping service and consider purchasing insurance and tracking for your package to ensure its safe delivery.
   
4. Tracking Information: After shipping your return package, keep a record of the tracking number provided by the shipping carrier. This will allow you to monitor the status of your return shipment and confirm its delivery to our facility.
   
5. Return Confirmation: Upon receipt of your return package, our team will inspect the items to ensure they meet our return policy criteria. Once the inspection is complete and the return is approved, you will receive confirmation via email.
   
6. Refund Processing: If your return is approved, a refund will be processed to your original payment method within the timeframe specified in our return policy. Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution's processing times.
   
7. Follow-Up: If you have any questions or concerns regarding the status of your return or refund, feel free to contact our customer support team for assistance. We are here to help ensure a smooth and satisfactory return experience for our valued customers.